Accomplish Health is a digital obesity medicine clinic providing science based, stigma free care. Wellness is a human right so we’ve created a person-centric model that expands access to and efficacy of treatment for metabolic conditions like obesity and diabetes. Our mission is to help our patients achieve sustainable metabolic health, weight loss and wellness.

Our clinical model leverages pharmacotherapy (prescription drugs), nutrition therapy, health coaching, and connected devices (i.e. scales, blood pressure cuffs) in a completely virtual care environment. We’re building patient experiences that make it simple for them to get treatment and build sustainable, measurable healthy habits that lead to long term wellness. We’re also creating clinical tools that help providers personalize the experience for each patient and maximize the affordability and accessibility of the care each patient needs. We are a data-centric, objective focused, collaborative, and iterative culture where feedback and open communication are encouraged.

We are looking for talented and passionate people to join our team and be part of working towards our mission. The Operations Specialist role is a mix of operations, data analytics, internal strategy and business planning, all of which are vital to the success of Accomplish Health. This opportunity is perfect for an energetic self-starter who wants to join a fast-growingp and become an instrumental part of the team.

What You’ll Do:

• Provide day-to-day operations support as part of the Client Support team, including; responding to patient requests for assistance via phone or email, follow through on escalations to healthcare providers and follow up with health system partners.

• Support in building documentation for ease of educating internal teams on CS processes/knowledge, as well as onboarding new CS members

• Design and implement best-in-class customer support policies and procedures to measure success

• Coordinate regularly with other team members to build processes and cross-functional workflows that enable each team to function alongside one another efficiently and effectively, with a patient-first mentality

• Coordinate regularly with the Product team to implement innovative solutions to existing problems

• Identify process improvement opportunities by developing a firm understanding of client workflows, best practices, and current bottlenecks

• Use data to proactively highlight potential operational issues, investigate trends, and recommend workflow solutions

• Ensure compliance with departmental or organizational policies, procedures, and defined internal controls

• Become the subject matter expert with industry expertise to support team questions/escalations, problem solving, and industry inquiries

Your Experience & Skills:

• Bachelor's degree in related field

• Prior experience in the Healthcare industry preferred

• Ability to show empathy and passion for outstanding customer service

• Excellent verbal and written communication skills

• Exceptional problem solving and critical thinking skills

Compensation, Benefits, Resources

• Competitive compensation (combination of salary and equity)

• Unlimited PTO

• Health, Vision and Dental insurance coverage

• Life and AD&D insurance Attractive benefits including health,

• Access to mentorship opportunities with management, investors, and advisors

Who we are:

• We are a remote-first, progressive, and technology focused workplace

• We are a mission-driven organization made up of veteran entrepreneurs and healthcare professionals passionate about treating obesity and other metabolic conditions

• Our investors are top venture capitalists and entrepreneurs who have backed or founded unicorns like Zocdoc, Grove, Ginkgo Bioworks, Sweetgreen, Udemy, Clover Health, ASAPP and Moat

• Accomplish Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

• We care about the well being and growth of our patients, employees, and community