Group Product Manager

Benchmark Health

Location: Hybrid — Boston area preferred (2-3 days/week in our Needham office); will consider broader New England/East Coast (3-4 days/month in office)

Reports to: SVP of Product

About Benchmark Health

Billions have been invested into behavioral health innovations over the past years, yet the sum of these efforts have led to close to zero improvement at a population level. Why? Unlike other fields of medicine where there are clear markers for quality (e.g. blood tests for diabetes), behavioral health does not have meaningful quality metrics that can support true value-based care payment rails. The solution to this dire problem is not another app or service, but a novel AI-native infrastructure that realigns stakeholders’ incentives to focus on what matters most: meaningful outcomes for patients. Benchmark is a true category creator that incentives providers to provide better care, reduces costs for payors, and most importantly, prioritizes meaningful results for patients.

Benchmark Health is a public benefit corporation that realizes this mission by helping patients find the right mental health care through triage and navigation. Every patient is paired with a dedicated Advocate who assesses their needs, matches them to the right resources, handles the logistics, and stays with them throughout their journey. The service is offered through partnerships with health systems, primary care providers, and health plans.

In a little over a year, Benchmark has built a steady stream of patient referrals and the proprietary clinical workflow tools to deliver great patient care. Patients already rate us with NPS scores that rival top consumer brands, not just top healthcare companies. We have the basics of quality measurement in place today, and we're investing seriously in building something far more sophisticated and game-changing for measuring quality in mental health. The model is grounded in a simple principle: treat every patient the way you would a family member. Our PCPs trust us so much that many of them refer their own family members to Benchmark’s service. The company was founded by two doctors: Dr. David Mou, a serial entrepreneur, and Dr. Tom Insel, the former director of the National Institute of Mental Health.

About the Role

Benchmark's Product org spans patient-facing experiences, internal Clinical and Ops tooling, and PCP and payer-facing tools. AI is core to how we build across all of it. This role leads a team of 1-2 PMs across that surface area, with the specific ownership split flexing over time based on business priorities and where you're strongest.

You'll join as a Group Product Manager, reporting to the SVP of Product. This is a player-coach role: you'll manage and grow a small team of PMs while also owning a meaningful slice of the roadmap yourself — hands-on with discovery, specs, and shipping, not just reviewing others' work. At a seed-stage company, that combination matters: we need someone who can roll up your sleeves across the PDLC and also make a small team more effective. We expect you to work AI-natively yourself day to day, and to ship AI-powered products.

This is a generalist, full-lifecycle role. You'll do discovery across internal and external stakeholders, translate pain points into clear product bets, write specs, work daily with engineering, and measure what shipped against real clinical and operational outcomes — all while coaching your PMs to do the same.

What You'll Do

• Manage and grow a team of 1-2 PMs — set direction, review their work, unblock them, and develop their craft

• Work AI-natively as a baseline habit — use AI daily to draft and refine specs and docs, prototype ideas, speed up research and analysis, and turn meeting notes and stakeholder feedback into eng-ready PRDs

• Go further where it counts — turn raw feedback directly into structured, backlog-ready items; use AI agents for multi-step work rather than one-off prompts; know when AI output is good enough to ship versus needs a human pass; and help your team get better at all of this too

• Own a meaningful slice of the product roadmap yourself, spanning clinical/ops tooling, PCP-facing referral tooling, or patient experience depending on where priorities and your strengths line up

• Run discovery directly with Advocates, clinicians, clinical leadership, and referring PCPs to identify where product is creating friction, eroding trust, or limiting quality of care

• Translate operational, clinical, and referral-partner workflows into product requirements, balancing clinical nuance, physician expectations, speed, and technical feasibility

• Partner with engineering and design to scope, sequence, and ship — from first spec through launch and iteration

• Define and track success metrics tied to real outcomes rather than just feature velocity, for both your own area and your team's

• Identify where AI can meaningfully reduce manual burden across the business, and lead responsible, well-scoped adoption of those tools

• Bring structure to ambiguous, fast-changing problems — this is an early-stage environment where process is still being built, not inherited

What We're Looking For

• We expect you to work AI-natively every day, and to think AI-natively as a builder of product — with AI-powered tools for patients, clinicians, Ops, and more.

• Health tech experience required given regulatory, compliance, privacy, and safety considerations

• Prior experience managing Product Managers (PMs)

• Comfortable as a player-coach: willing to stay hands-on with discovery, specs, and shipping while also managing a team; this isn't a pure people-management role

• Experience building internal tools for operational or clinical end users (not just consumer-facing product) is a strong plus — you understand the difference between designing for patients/consumers and designing for the person managing 50 cases a day

• Comfort working directly with clinicians and operational staff to do discovery and push our care model forward

• A track record of shipping in ambiguous, fast-moving environments; you build processes, tools, and measurement systems where none exist

• Comfortable driving alignment across clinical, product, and engineering stakeholders, and creating launch plans that include releases and change management

• Bonus: prior exposure to behavioral health, care coordination, triage systems, or value-based care models

Why Benchmark Health

• Mission-driven, outcomes-accountable culture: our commitment to members is structural, not aspirational

• Ground-floor impact: you'll shape both the product and the internal culture and process around it

• AI-native, not AI-adjacent: we expect PMs to build with AI daily and ship working prototypes themselves, not just write specs about what AI could do

• Direct line to leadership: work closely with founders and clinical leadership, not through layers of process

• A team that respects clinical expertise: our clinicians describe Benchmark as a place where their input directly shapes product, not just execution