Customer Service Lead

Customer Service Lead - Full Time

Position Title: Customer Service Lead
Department: Order Fulfillment
Reports To: Order Fulfillment Supervisor

Job Summary:
The Customer Service Lead is responsible for providing a welcoming environment and excellent service to all customers. This includes leading the customer service team, checking-in customers for curbside pickup appointments, utilizing various software systems to fulfill orders, accurately scanning out items, processing returns, answering customer questions, and ensuring a smooth and efficient customer experience.

Responsibilities:

Customer Check-In:

• Greet customers warmly upon arrival in the parking lot and check them in for their scheduled pickup appointments.
• Confirm order details and provide any necessary information.

Order Fulfillment:

• Use internal software systems to manage and fulfill customer orders.
• Coordinate with warehouse staff to ensure timely order retrieval.

Item Scan-Out:

• Verify order accuracy and ensure customers have all their purchased items.

Customer Assistance:

• Provide friendly and helpful assistance to customers, answering questions and addressing any concerns.
• Resolve customer issues or direct them to the appropriate team members.

Returns Processing:

• Process customer returns according to company policies and procedures.
• Inspect returned items for damage and update inventory accordingly.

Qualifications:

• Excellent customer service and communication skills.
• Comfortable using computers and various software programs.
• Strong attention to detail and accuracy.
• Ability to lift and move up to 50 pounds.
• Ability to work in a fast-paced environment.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift, carry, and move up to 50 pounds.
• Ability to bend, stoop, and reach.
• Position requires seeing, hearing, use of hands and fingers, sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities.
• Must be able to communicate with others including talking, hearing, and listening and exchanging communication.
• Ability to work in a fast-paced environment.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Schedule, Wage & Benefits:

• Monday - Friday
• $20.00
• PTO includes Vacation, Sick & Holidays
• Health, Dental & Vision Insurance
• 401k with a Match

Interested candidates should submit their resume to (INSERT GM EMAIL)

Equal Opportunity & Merit Based Employer including Veterans/Disabled and other protected categories.