Family Support Representative @ EveryDay Labs

Remote Position

About EveryDay Labs (www.everydaylabs.com)

EveryDay Labs improves student outcomes through the power of behavioral science. We partner with school districts across the country to reduce absenteeism to provide comparative and actionable data to schools and families. Through our advanced behavioral science and data analytics, we have regained over 1,000,000 days of student learning for K-12 students across the nation.

We are passionate about making an impact on the lives of students, families, and educators.

How You Can Help

EveryDay Labs is looking for part-time, remote employees to help make calls and respond to inquiries over the phone. We are looking for passionate and caring individuals who are interested in supporting students and families. In this role, you will be responsible for communicating professionally and respectfully with callers, answering questions and providing callers with resources that will be given to you ahead of time. You will also be expected to log call information in a computer program that you will be taught to use during training sessions.

As a Family Support Representative, you will:

• Connect with families by phone to follow up on inquiries and offer meaningful, trained support.
• Identify needs and provide appropriate guidance, resources, and assistance based on individual situations.
• Create a positive impact by engaging with professionalism, empathy, and respect in every interaction.
• Navigate case-by-case situations using provided training, scripts, and supervisor guidance.
• Recognize and escalate concerns that require further support or intervention.
• Document calls accurately using internal tools and systems to track interactions and categorize call types.
• Apply critical thinking when using escalation or de-escalation techniques to support families through challenging conversations.

Qualifications:

We especially encourage people underrepresented in the tech industry to apply, and welcome your application even if you do not meet every one of the below requirements.

What Are We Looking For?

• Must be 18 years or older
• High school diploma or equivalent
• Ability to multitask, actively listen, and remain calm during challenging phone conversations
• Proficiency in both spoken and written English and Spanish
• Availability to work part-time from August 2025 to June 2026
• Reliability and flexibility
• Willingness to learn and navigate new computer applications
• Strong communication and listening skills
• A positive, empathetic and service-oriented attitude

Bonus Points for:

• Experience working in schools or directly with families
• Customer service background
• Prior experience working remotely
• Confidence using computer tools and systems
• Associate’s or Bachelor’s degree
• Familiarity with platforms such as Zendesk, Confluence, and Slack

EveryDay Labs does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are a remote-only team, although candidates must be legally eligible to work in the United States. Visa sponsorship is not available for this position.