💼 Care Coordinator

📍 Location: Remote – Supporting multiple markets
🏥 Department: Market Operations
🕒 Schedule: Full-time
💵 Pay Rate: $28–$30 per hour

🌿 About myLaurel

myLaurel is transforming healthcare by delivering acute-level care in patients’ homes — bringing hospital-quality treatment to where patients are most comfortable. We partner with leading health systems to provide safe, timely, and compassionate care, reducing hospital stays and improving outcomes. Our teams are made up of clinicians, coordinators, and support staff working together to reimagine what healthcare can look like.

🌟 Summary

The Care Coordinator plays a crucial role in ensuring our care teams are deployed effectively, resources are optimized, and communication flows seamlessly between field teams, telehealth providers, and patients. You’ll manage day-to-day logistics, coordinate patient and clinician schedules, and be the hub that keeps operations running smoothly for acute-level care delivery.

📋 Key Responsibilities

• 🚑 Coordinate deployment of field care teams across multiple markets based on patient needs and clinician availability.
  
• 📅 Manage daily logistics: patient scheduling, resource planning, and operational troubleshooting.
  
• 💬 Serve as the communication hub between field teams, telehealth providers, and patients.
  
• ⚠️ Monitor & respond to field safety alerts, escalating issues in real time.
  
• 💻 Leverage multiple software platforms to perform duties efficiently.
  
• 📞 Assist with overflow inbound communications from patients or internal teams.
  
• 📈 Support process improvements and quality initiatives for care delivery.
  
• 🗣 Communicate clearly and effectively with patients and providers.
  

🔑 Key Competencies

• 🤝 Strong communication and interpersonal skills with patients and multidisciplinary teams.
  
• ⚡ Tech-savvy with the ability to navigate multiple applications simultaneously.
  
• 📊 Proficient in Google Suite and healthcare platforms.
  
• 🤔 Solution-focused with the ability to manage competing priorities.
  

📊 Key Performance Indicators (KPIs)

• 😊 Patient & provider satisfaction: NPS ≥ 85%
  
• ⚡ Rapid response to safety alerts and escalations
  
• 📈 Optimized deployment of field resources
  

✅ Requirements

• 2+ years of experience in a healthcare setting (ambulatory, home health, pre-hospital, etc.)
  
• 📝 Strong documentation and communication skills
  
• 🌐 Remote-ready with ability to work independently and collaboratively
  
• 🚨 Proven ability to escalate care or operational issues appropriately
  
• 🧠 Calm under pressure with a strong sense of urgency
  

💻 Special Considerations

• Internet speed: Min. 20 Mbps download / 5 Mbps upload (check at speedtest.net)
  
• 🏠 Secure home workspace with a closing door
  
• 📍 Ability to work effectively from home in a HIPAA-compliant manner
  

🎁 Benefits Package

• Discretionary Time Off (DTO): Unlimited after 90 days
  
• Health Coverage: Medical, Dental, and Vision
  
• Financial Security: 401(k), Short-Term Disability (STD), Long-Term Disability (LTD)
  
• Work-Life Support: Flexible Spending Account (FSA), Health Savings Account (HSA)
  
• Professional Growth: CME Reimbursement, Continuing Education Reimbursement