Come Join Overstory Health as an Admissions Coordinator in Boston, MA

Overstory Health is a newly launched startup building world-class, patient-centric Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs for individuals with high-acuity mental health needs. Our mission is to make compassionate, connected behavioral healthcare more accessible when people need it most. With a clinical model validated by McLean Hospital, we provide comprehensive psychiatric, therapeutic, and community reintegration services that help individuals achieve stability, connection, and confidence both during and after the program. As a growing organization, we offer an exciting opportunity to shape our care model, contribute to our mission, and grow your career as we expand.

About the Role

We are seeking a dedicated and passionate Admissions Coordinator to join our team. As the first point of contact for prospective patients, you will play a key role in creating a welcoming and warm experience for patients seeing mental health care. Your role will be to foster a smooth, timely, and compassionate admissions and intake process for individuals seeking behavioral health treatment. You will work closely with the business development, clinical, and operational teams to create a seamless experience for our clients to get the compassionate care they deserve. The ideal candidate is organized, empathetic, detail-oriented, and thrives in a fast-paced, team-based environment.

Key Responsibilities

• Serve as First Point of Contact for Referrals: Respond to inquiries from clients, families, and providers with empathy and professionalism, guiding them through the admissions process.
• Collect and Manage Intake Documentation: Ensure all clinical, insurance, and consent forms are completed, accurate, and uploaded to the EHR system.
• Coordinate Intake Assessments: Schedule assessments and ensure timely communication and preparation for both clients and providers.
• Verify Insurance and Communicate Coverage Details: Confirm insurance eligibility and benefits, flag authorization requirements, and provide clients with clear financial expectations for the program.
• Track Referral and Admissions Pipeline: Maintain organized records of referrals, follow-up status, and admissions outcomes to support operational reporting.
• Collaborate Across Departments: Work closely with clinical, operational, and billing teams to ensure seamless transitions from inquiry to enrollment.
• Ensure Compliance and Confidentiality: Adhere to HIPAA and Overstory’s internal policies to protect patient information and uphold ethical standards.

What Success Looks Like

• Clients, families, and referral sources report high satisfaction with their experience, citing professionalism, warmth, and clarity
• Clinical and administrative staff are well-informed and prepared for each admission, thanks to proactive scheduling and thorough information handoffs
• New clients are contacted within 24 hours of referral, feel supported throughout the intake process, and begin services without unnecessary delays.
• All client records, insurance verifications, and intake forms are consistently accurate and organized, supporting clean claims and smooth care transitions.

Qualifications

• Location: Lives in the Boston metropolitan area.
• Schedule: Monday-Thursday, 8:30 AM - 5:00 PM (W2 position, full-time, up to 40 hours per week).
• Education: High school diploma or equivalent.
• Experience: Minimum of 1 year of experience working in a behavioral health or medical office setting (prior admissions or sales experience preferred).
• Skills: Comfort with inbound and outbound phone calls and client outreach, strong customer service and communication skills, with the ability to multitask and manage a fast-paced environment.
• Technology: Prior experience in CRM software preferred (e.g., Salesforce, Hubspot, etc.). Proficiency in Google applications, with a willingness to learn job-specific software (e.g., Slack, Zoom, Electronic Health Records).
• Preferred: Experience working with medical professionals and confidence interacting with a diverse patient population.

Why Join Overstory Health?

• Make a Meaningful Impact: Help create a welcoming environment that supports individuals during critical times.
• Collaborate with Experts: Work alongside dedicated healthcare professionals passionate about improving mental health outcomes.
• Grow with Us: Enjoy opportunities for career development and advancement as we expand.

Compensation & Benefits

• Competitive base salary and performance incentives
• Flexible time off policy (FTO)
• Comprehensive health insurance with no waiting period (medical, dental, vision)
• Short- and long-term disability coverage at no cost to employees
• 401(k) with company match up to 4% of income
• Supplemental benefits

Apply now and be part of a mission-driven organization dedicated to transforming mental health care.