If you got into healthcare to make a difference, you’re in the right place. We’re looking for a values-driven, mission-focused, dynamic Associate Manager, Care Navigation who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take actio.

We’re reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families.

Our Core Values

At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers.

We’re fed up. Today’s dementia care isn’t working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we’re doing it.

We’re changemakers. We’re pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we’re proving it works.

We’re in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.

We start with yes. We don’t let barriers stop us. When faced with a challenge, we figure it out—together. We’re problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.

We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.

Join the movement

We’re looking to find other changemakers who are ready to join our movement.

The Role:

The Associate Manager, Care Navigation supports the day-to-day operational management of the Care Navigator team, ensuring timely, compassionate, and consistent support for patients and caregivers navigating dementia care. This role focuses on frontline team supervision, process adherence, and operational execution to maintain high standards of patient experience and team performance. The Associate Manager escalates issues to leadership and supports continuous improvement initiatives.

Essential Functions:

Front Line Supervision & Support

• Oversee daily activities of Care Navigators, including scheduling, task completion, and quality standards.
• Provide coaching and support to team members, reinforcing Rippl’s values and operational expectations.
• Assist with onboarding and training of new Care Navigators.

Workflow Execution & Daily Operations

• Monitor operational workflows and care coordination activities to ensure consistency and accuracy.
• Track completion of patient outreach, education, and follow-up tasks.
• Support quality assurance activities by monitoring adherence to protocols and escalating concerns.

Tactical Execution & Escalation

• Use data and KPIs to identify team performance trends and operational risks; escalate as needed.
• Resolve day-to-day operational challenges within scope.
• Support the Director in addressing technical or clinical issues impacting care delivery.

Peer Coordination & Support

• Collaborate with clinical teams, including Physicians, Nurse Practitioners, and Social Workers, to support patient care plans.
• Communicate team priorities and updates during operational meetings.

Change Implementation & Feedback

• Support implementation of new care coordination tools and processes.
• Gather team feedback to inform process improvements and share with leadership.

Qualifications:

• Bachelor’s degree in Healthcare, Health Administration, Business, or a related field required, or equivalent professional experience.
• 3–5 years of experience in healthcare operations, preferably in geriatrics, dementia, or chronic care.
• At least 1 year in a lead, supervisory, or senior specialist role with responsibility for guiding others.
• Reliable high-speed internet connection required to support telehealth operations and virtual collaboration while prioritizing PHI.
• Strong proficiency with EHR systems (Athena preferred), G-Suite, and telehealth tools.
• Knowledge of HIPAA and clinical compliance standards.
• Excellent communication skills and ability to work collaboratively in a remote, fast-paced environment.
• Passion for dementia care and supporting caregivers through thoughtful coordination.

What’s in it for you

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible work environment and the opportunity to work from home
• Competitive compensation
• Annual bonus eligibility
• 401(k) plan with a company contribution
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Remote Work stipend
• Generous Paid Time Off

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: $60,000 - $78,000 depending on experience

Offer of employment is contingent upon successful completion of a background check, drug screen, and all required licensure, credentialing, and related documentation.

We are going to make some very big waves starting with a small Rippl - come join us!