If you got into healthcare to make a difference, you’re in the right place. We’re looking for a values-driven, mission-focused, dynamic Manager, Patient Support Services who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action.

We’re reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families.

Our Core Values

At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers.

We’re fed up. Today’s dementia care isn’t working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we’re doing it.

We’re changemakers. We’re pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we’re proving it works.

We’re in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.

We start with yes. We don’t let barriers stop us. When faced with a challenge, we figure it out—together. We’re problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.

We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.

Join the movement

We’re looking to find other changemakers who are ready to join our movement.

The Role:

The Manager, Patient Support Services is responsible for leading and optimizing support for Rippl’s existing patient population by driving engagement, retention and coordination between care teams and patients. This role oversees the Patient Support team that provides vital clinical and administrative support across Rippl’s dementia care programs. This role focuses on improving the patient journey post-intake through proactive communication, retention strategy execution, and operational excellence.

Essential Functions:

Team Leadership & Development

• Lead, coach, and develop a team to deliver high-quality patient support and retention across multiple markets.
• Set team structure, roles, and responsibilities to ensure efficient coverage and support.
• Foster a high-performance culture rooted in accountability, collaboration, and continuous learning.
• Identify individual and team development needs and implement coaching plans accordingly.
• Serve as the operational link between Patient Support and clinical care teams (NPs, SWs, CNs) to ensure alignment, triage requests, and resolve blockers.

Operational Ownership & Optimization

• Oversee outreach strategies and execution for retention, follow-ups, fall-offs, and re-engagement of existing patients.
• Ensure consistent tracking and follow-up of consents, MPOA documentation, and scheduling issues post-initial appointment.
• Support timely appointment prep (chart hygiene, reminders, technology support) to improve attendance and continuity of care.
• Monitor service metrics (e.g., fall-off rates, outreach success rates) and continuously optimize processes to meet or exceed goals.
• Implement, monitor, and refine standard operating procedures (SOPs) related to chart prep, appointment workflows, documentation, and rescheduling.
• Ensure effective use of EHR (Athena), CRM (Salesforce), communication tools (Zoom Phone), and internal platforms (Slack, G-Suite) to support care delivery.
• Ensure HIPAA compliance and information security best practices are embedded across all processes.

Independent Decision-Making

• Identify operational bottlenecks or inefficiencies and lead improvements across tools, documentation workflows, and communication strategies.
• Partner with the operations and IT teams to address system challenges and improve user workflows.

Cross-Functional Leadership

• Collaborate with cross-functional leaders (PES, Clinical, Ops, Tech) to refine handoffs, reduce delays, and align SOPs with business goals.
• Represent the Patient Support team in broader care team and operational forums to drive visibility and alignment.

Change Management & Coaching

• Lead process improvements that embed HIPAA compliance and security best practices.
• Drive change across SOPs, workflows, and handoff models in partnership with internal teams.
• Coach teams through new workflows and documentation expectations to ensure successful adoption.

Qualifications:

• Bachelor’s degree in Healthcare, Health Administration, Business, or a related field required, or equivalent professional experience.
• 4-8 years of management experience in clinical administrative support or healthcare operations, preferably in geriatrics, dementia, or chronic care.
• Reliable high-speed internet connection required to support telehealth operations and virtual collaboration while prioritizing PHI.
• Strong working knowledge of telehealth platforms, EHR (Athena), CRM (Salesforce), and call center tools (Zoom, DialPad, or equivalent).
• Demonstrated ability to manage and optimize complex workflows in a remote, fast-paced environment.
• Proven success in using data and KPIs to drive decisions and improve team performance.
• Knowledge of HIPAA and clinical compliance standards.
• Excellent communication skills and ability to work collaboratively in a remote, fast-paced environment.
• Passion for dementia care and supporting caregivers through thoughtful coordination.

What’s in it for you

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible work environment and the opportunity to work from home
• Competitive compensation
• Annual bonus eligibility
• 401(k) plan with a company contribution
• Equity in the form of stock options
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Remote Work stipend
• Generous Paid Time Off

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: $75,000 - $98,000 depending on experience

Offer of employment is contingent upon successful completion of a background check, drug screen, and all required licensure, credentialing, and related documentation.

We are going to make some very big waves starting with a small Rippl - come join us!