Care Manager Supervisor (RN)
Salvo Health
What You Will Do:
- People Management & Team Leadership
- Provide direct supervision, coaching, and support for licensed nurses
- Conduct regular one-on-one meetings, performance check-ins, and annual reviews
- Address performance concerns and implement improvement plans as needed
- Oversee and manage multistate licensing requirements for licensed nurses
- Performance Management & OKR Alignment
- Ensure nursing team adherence to company benchmarks, KPIs, and OKRs
- Monitor utilization, scheduling, documentation timeliness, and care delivery metrics
- Communicate performance expectations clearly and consistently
- Partner with nurses to set individual goals aligned with team and company objectives
- Track progress toward goals and support course correction when needed
- Collaborate with clinical and clinical ops leadership on necessary training to ensure nursing team adherence to workflow and care best practices
- Operational & Workflow Oversight
- Support day-to-day operations of the nursing team, including coverage and workflow adherence
- Identify barriers to team performance and escalate operational issues as appropriate
- Contribute to the development of SOPs in partnership with operational and clinical counterparts (e.g., clinical operations, RD Supervisor) to create replicable and efficient care team processes in support of business goals
- Support implementation of new initiatives, tools, and workflows
- Collaboration & Communication
- Serve as a liaison between nurses and leadership, sharing feedback and insights
- Partner with training, quality, and clinical teams to reinforce expectations
- Support team communication during changes to policies, benchmarks, or programs
- Be a player coach: spend 10-15% of your time seeing patients and the remainder of your time managing the team
Qualifications
- Active RN license in a Nursing Licensure Compact (NLC) state and eligible for licensure in all U.S. states. Preferably resides in CST or MST time zones.
- 2+ years of experience managing nurses, ideally in a virtual setting.
- 2+ years of clinical experience working with gastroenterology patients, with a strong interest and knowledge of GI conditions is preferred
- Associate or Bachelor's degree in Nursing from an accredited institution.
- Experience in telehealth or startups preferred.
- Passion for working in a growth-stage, tech-enabled healthcare organization with a flexible and innovative mindset.
- Exceptional bedside manner, with the ability to build trust and empower patients through phone and video communication.
- Collaborative team player who prioritizes team success and contributes to a positive work culture.
Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. We bring multidisciplinary virtual care to patients at community specialty care practices, particularly GI and hepatology brick & mortar clinics around the US. We assign each patient a “whole patient” care team and offer daily access to app-based care, using Remote Patient Monitoring (“RPM”) and Chronic Care Management (“CCM”) to bill. These services are covered by most patient’s insurance, both Medicare and commercial.
Salvo represents a major step forward to go beyond episodic appointments to continuous care, and deliver interdisciplinary wraparound care in partnership with the patient’s existing specialist. Salvo customers include over 700 GI physicians who have contracted to bring Salvo to their patients; three of the four largest independent GI practices in the US have chosen Salvo.
Salvo has raised a Series A investment round from leading healthcare investors who backed innovators such as Livongo, Ro, Brightline, Tia, and others. Salvo care includes a team for each patient of registered dietitians, nurses, and therapist/social workers, for a personalized, multi-month journey to better health.
Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. At Salvo, you will work alongside a bunch of super talented and friendly people, in a culture of constant innovation, marked by relentless curiosity and a sense of empathy.
Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
70000 - 75000 USD a year
